الوظائف
Helpdesk Administrator
Helpdesk Administrator
2026-06-29
Position Title: Helpdesk Administrator
Period: 6 Months with possibility of extension depending on the work performance
Location: Gaza city
Starting date: 1st of July 2026
About PARC:
PARC is a national developmental organization that strives to develop the agricultural sector, strengthen the resilience of farmers, reach out to the poor and marginalized groups and their CBO’s, mobilize and develop the capabilities of rural people to enable them to control their resources, through the work of a distinguished professional teams and a loyal volunteer. This has been accomplished through creative programs and transparent management and through technical practices to contribute to the establishment of a free and democratic Palestinian society with the values of social justice.
Project:
Strengthening Agribusiness MSMEs and Youth Entrepreneurship Through Collective Support and Incubation in Gaza
Funded by:
UNDP – Programm of Assistance to the Palestinian People
Job Purpose
The Helpdesk Administrator is responsible for the daily management and smooth operation of the MSME Helpdesk facility established under the project. The role ensures that the helpdesk functions as a structured service point for registration, coordination, consultation scheduling, and logistical support for agribusiness MSMEs and youth entrepreneurs.
Key Responsibilities
- Manage daily operations of the MSME Helpdesk facility.
- Maintain an organized system for beneficiary registration and records.
- Schedule consultations, training sessions, and advisory meetings.
- Provide logistical and administrative support for project activities.
- Ensure availability and proper use of office equipment and facilities.
- Support communication between beneficiaries, advisors, and project staff.
- Maintain accurate attendance sheets, databases, and service records.
- Support organization of training sessions, hackathon activities, and events.
- Ensure proper filing and documentation of all helpdesk-related activities.
- Contribute to basic reporting and data collection for project monitoring.
Qualifications:
- Bachelor's degree in Business Administration, Management, Public Administration, Information Systems, Economics, or a related field.
- Minimum 2 years of relevant experience in administrative support, office management, helpdesk operations, or project support.
- Experience working with development projects, NGOs, UN agencies, or donor-funded programs is an asset.
- Strong organizational and record-keeping skills with attention to detail.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and database management.
- Excellent communication and interpersonal skills.
- Ability to coordinate schedules, meetings, trainings, and consultations efficiently.
- Strong problem-solving skills and ability to work under pressure.
- Good command of Arabic and English, both written and spoken.
- Ability to maintain confidentiality and handle beneficiary information professionally.
- Only applicants who have the required qualities, experience, and skills will be considered. Interested applicants must include (a) A resume (in English) and (b) a cover letter explaining their suitability for the position (in English)
- no later than 29 June 2026 and include the job title (Helpdesk Administrator) in the subject line and cover letter.
- Applications received after this date or that do not meet the qualifications above will not be considered. Only short-listed candidates will be contacted for an interview.