الوظائف
Helpdesk Staff
Helpdesk Staff
2025-03-02
Position Title: Helpdesk Staff
Period: 10 Months.
Number of Positions: [8]
Location: (1 Dier Ablah, 1 Khan Younes, 1 Rafah, 5 Gaza city)
Starting Date: [March 15th 2025]
About PARC
PARC is a national developmental organization that strives to develop the agricultural sector, strengthen the resilience of farmers, reach out to the poor and marginalized groups and their CBOs, and mobilize and develop the capabilities of rural people to enable them to control their resources. This is achieved through the work of a distinguished professional team and dedicated volunteers. Through innovative programs, transparent management, and technical expertise, PARC contributes to establishing a free and democratic Palestinian society rooted in social justice.
Job Purpose Summary
The Helpdesk Staff will be responsible for receiving complaints, providing information, and supporting affected populations in accessing PARC services. The role requires strong communication skills, attention to detail, and a commitment to confidentiality and protection principles.
Duties and Responsibilities
• Receive complaints and feedback from communities.
• Support affected populations in self-registration and register individuals unable to access the link.
• Participate in sensitization efforts to inform affected populations about PARC services and how to access them.
• Refer cases promptly to appropriate units following the escalation matrix.
• Provide clear and accurate information based on key messages and FAQs.
• Ensure respectful, dignified, and confidential interaction with beneficiaries.
• Collect necessary information using intake forms and maintain high-quality records.
• Obtain consent for referrals and uphold confidentiality following referral guidelines.
• Maintain protection and confidentiality by collecting only essential information needed to resolve issues and gather feedback.
Required Skills and Experience
Education:
• Bachelor’s degree in social work, humanitarian studies, communications, or a related field.
Experience:
• Minimum of 2 years of experience in customer service, community engagement, humanitarian aid, or protection-related roles.
• Strong experience in handling complaints and providing support in a humanitarian or social service setting.
• Ability to manage sensitive information with confidentiality and professionalism.
Languages:
• Excellent communication skills in Arabic.
• Basic proficiency in English is preferred.
Only applicants who meet the required qualifications, experience, and skills will be considered. Interested candidates must submit:
1. A resume (in English).
2. A cover letter explaining their suitability for the position (in English).
Please submit your application via email to http://www.pal-arc.org/jobs to the attention of the HR Department no later than Sunday, March 2nd 2025, including the job title (Helpdesk Staff) in the subject line and cover letter.
Applications received after this date or that do not meet the qualifications above will not be considered. Only short-listed candidates will be contacted for interview.